This will also give the speaker an opportunity to clarify vague information or expand their message. Summarise the main point(s) of the message the speaker shared to show you fully understand their meaning. Here are a variety of active listening exercises you can use to help improve your interpersonal communication skills. This is especially important when the speaker is proving instructions, training you on a new process or delivering a message you’re responsible for passing along to others. It helps you avoid missing critical informationīecause active listeners are highly engaged with the speaker, they’re able to recall specific details. Because active listening helps you retain information, it will also help you better understand new topics and remember what you’ve learned so you can apply it in the future. Great employees are always striving to learn something new and grow their knowledge base. It helps you increase your knowledge and understanding of various topics The more quickly you’re able to spot these issues, the sooner you can find a solution or create a plan to address it. It helps you identify and solve problemsĪctively listening to others will help you detect challenges and difficulties others are facing or problems within projects. This is especially helpful when meeting a new customer or business contact with whom you want to develop a long-term working relationship. When people know they can speak freely to you without interruptions, judgment or unwelcome interjections, they’ll be more likely to confide in you. All of these things can help lead you to success in your career. This can help open up opportunities to collaborate with others, get work done quickly or start new projects. When you demonstrate your ability to sincerely listen to what others have to say, people will be more interested in communicating with you on a regular basis. Here are several benefits of being an active listener: It helps you build connectionsĪctive listening helps others feel comfortable sharing information with you. Much like critical thinking and conflict resolution, this soft skill will help increase your value as an employee. Whether you’re seeking a new job opportunity, striving to earn a promotion or working to improve in your current role, improving your active listening skills will help you succeed. Why is active listening important in the workplace? Instead of thinking about and mentally rehearsing what you might say when the speaker is done, an active listener carefully considers the speaker’s words and commits the information to memory. This not only supports your ability to focus but also helps ensure the speaker can see that you are focused and engaged. Unlike passive listening, which is the act of hearing a speaker without retaining their message, this highly valued interpersonal communication skill ensures you’re able to engage and later recall specific details without needing information repeated.Īctive listeners use verbal and non-verbal techniques to show and keep their attention on the speaker.
What is active listening?Īctive listening is the ability to focus completely on a speaker, understand their message, comprehend the information and respond thoughtfully.
#Listening skills how to
To help you understand active listening skills and learn how to improve your own, consider the following background and examples. Developing this soft skill will help you build and maintain relationships, solve problems, improve processes and retain information such as instructions, procedures and expectations. One of the most critical skills in effective communication is active listening. With practice, anyone can develop their communication skills. Having the ability to clearly communicate instructions, ideas and concepts can help you find success in any career. Communication skills are beneficial in and out of the workplace.
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